Return Accepted : within 30 days after delivery.
Free returns for Indian buyers. For international buyers, return shipping should be paid by buyer only.
* Return Period after Delivery is applicable if product received is Defective or Damaged or Not as Described.
* All the products under a particular category may not have the same return/replacement period. Kindly always check the respective product's return/replacement policy.
How do I return an item purchased on Madosh?
1. Create a Return Request
· - Log into Madosh
· - Go to 'My Orders'
· - Click 'Return' to open the Return Request form
· - Select 'Replacement' or 'Refund'
2. 'Item to be Returned' is picked up
The item you wish to return will be picked up from your doorstep.
3. Replacement/Refund Initiated
In most cases, the replacement item is delivered to you at the time of pick-up. In all other cases, the replacement/refund is initiated after the originally delivered item is picked up.
- Please ensure that the correct and complete product is handed over
- The product should also be in unused, undamaged and original condition
- Returned product should include everything from the originally delivered package including price tags, labels, original packaging, freebies and accessories
- In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt
Returns are subject to the return policy that is applicable to the product category and the respective seller.
Please note that we are not accepting any returns for stitched clothing, including Stitched Salwar Suits, Stitched Sarees & Stitched Sarees with custom blouse. We only accept returns for unstitched products.
Any complaint with regards to the damage or stains should be reported to us within 24 to 48 hrs of the receipt of the products. We may ask for digital picture of the same in order to review the same. In case of product return, we will issued refund once we received the product back at our office. Refund will take time to reflect in customer's account about 4 to 5 working days.
We will issue 70% refund as money back and 30% will be added to your Madosh Wallet for your next purchase.
Please go to the product page, where you can see the respective policy against each Seller offering that product.
There are certain scenarios where it is difficult for us to support returns
- Return request is made outside the specified time frame
- Product is damaged because of use or Product is not in the same condition as you received it
- Specific categories like innerwear, lingerie, socks, clothing freebies, etc.
- Any consumable item which has been used or installed
- Products with tampered or missing serial numbers
- Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories
- Made-to-order / custom jewellery
- Fragile items, hygiene related items
If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same.
Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.
Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
- We arrange for pickup from most of our customer locations. Its simple. Please follow the instructions you received by email
- In case we can't pick up the item from your location, you can ship it back to the Seller. We will reimburse the shipping charges against the original receipt
- Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit
- Mention the Return ID on the package so that we can acknowledge your return
- Please mention Seller's address as specified in the email notification sent to you
- Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges. Also note down the courier tracking id for any future reference
Refund/replacement will be initiated as soon as Seller receives the product from you.
Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.